Return policy

Return policy
At  Amavibe, we want you to shop with confidence. This Return & Refund Policy applies to all purchases made from our website. By placing an order, you agree to the terms below.

1. Return Window
You have 30 days from the date you receive your item to request a return.

2. Eligible Countries / Regions

We accept returns from the United States.

3. Condition of Returned Items
We accept returns of both defective and non‑defective (unwanted) products, provided they meet the following condition:

Items must be new or gently used (e.g., tried on but still in good condition).
Items must be free from excessive wear, stains, or damage caused by the customer.
Original packaging, tags, and accessories should be included where applicable.
We do not accept items that are heavily used, altered, or damaged after delivery (unless the damage was present upon arrival).

4. Exchanges
We do not offer exchanges. If you wish to exchange an item for a different size, color, or style, please return the original item for a refund (following the process below) and place a new order separately.

5. How to Return an Item
To initiate a return, please follow these steps:

Contact us at thomaselizabethvrroo3061.@gmail.com within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for return.
You will receive a return instruction email. We do not provide prepaid return labels – you are responsible for arranging and paying for return shipping.
Pack the item(s) securely in the original packaging (if possible) and ship to the address provided in our return instruction email.
Keep your shipping receipt and tracking number. We are not responsible for lost return packages.
📦 Important: Return shipping costs are the customer’s responsibility. Original outbound shipping fees are non-refundable unless the return is due to a defect or our error.

6. Restocking Fee
No restocking fee – you will receive a full refund of the product price (excluding original shipping costs, unless the return is due to a defect or our error).

7. Refund Processing Time
Once we receive your returned item and verify its condition, we will process your refund within 7 days. Refunds will be issued to your original payment method.

Please note:

Your bank or payment provider may require an additional 3–10 business days to reflect the refund in your account.
If the returned package is lost in transit due to the use of untracked shipping, or if the returned item fails to meet our condition guidelines (e.g., showing signs of excessive use), we reserve the right to decline the refund.

8. Defective or Incorrect Items
If you receive a product that is defective, damaged in transit, or not what you ordered, please contact us within 14 days of delivery. We will provide a prepaid return label and cover the return shipping costs. After verification, we will send a replacement or issue a full refund (including original shipping fees).

9. Contact Us
If you have any questions about returns or refunds, please reach out to our customer support team via email. We will respond within 1–2 business days.

✉️ Customer Service Email:thomaselizabethvrroo3061.@gmail.com