Shipping policy

Shipping policy
1. Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Processing time includes: order verification, picking, packing, and handover to YunExpress.
Cut-off time: 18:00 (GMT+08:00, China Standard Time / Shanghai time) each business day. Orders placed after the cut-off time will be processed on the next business day.

2.We ship to the United States via YunExpress.

3. Delivery Time
Standard delivery time: 12 – 20 business days (Monday to Friday delivery, excluding weekends and public holidays in the destination country).
Delivery time is calculated from the date YunExpress scans and receives the package, excluding the initial order processing time.
📦 Example: If you place an order before 18:00 on Monday, with a 2-day processing time, the package will be handed over on Wednesday. Your 12–20 business day delivery window begins this Wednesday.
Please note: Customs clearance, holidays, or force majeure events may cause unexpected delays. Such circumstances are strictly excluded from our standard delivery commitment.

4. Shipping Rates & Free Shipping Threshold
Order total < US$80.00: Fixed shipping fee of US$16.46 per order
Order total ≥ US$80.00: Free shipping
All shipping fees are in USD and do not include any import duties, taxes, or customs clearance fees that may be charged by the destination country.

5. Order Tracking
After your package is shipped, you will receive a shipping confirmation email containing a YunExpress tracking number.
You can track your shipment on the YunExpress website or via the tracking link provided in the email.
Please note: Tracking information may take 24–48 hours to update after YunExpress picks up the package.

6. Customs, Import Duties & Clearance Fees
When your order reaches the destination country, you may be required to pay import duties, VAT, or other customs fees:

All customs-related charges are the responsibility of the recipient. We do not collect or cover these fees.
Customs policies vary by country. We recommend that you contact your local customs office for more information before placing an order.
If the recipient refuses to pay customs duties or fails to cooperate with customs clearance, resulting in the package being returned, abandoned, or destroyed, the order amount and any paid shipping fees will not be refunded.

7. Incorrect Address & Undeliverable Packages
Please double-check your shipping address when placing an order. If a package is delayed, lost, or returned due to an incorrect address provided by you, you will be held responsible.
If a package is returned to us by YunExpress due to an incorrect address, we can assist with reshipping. You will be required to pay a re-shipping fee of US$16.46.
If a package is returned because the recipient fails to pick it up in time or refuses delivery, the same re-shipping fee applies before we can resend the package.

8. Lost or Damaged Packages
If your package is lost in transit, please contact us within 14 days after the expected delivery date. We will assist you in filing a claim with YunExpress.
If the outer packaging is visibly damaged upon arrival, we recommend that you inspect the package immediately. If the product is damaged, refuse delivery and contact us right away (please provide photos and videos).
Damage or missing items reported after the package has been signed for are very difficult to verify and may not be eligible for compensation. Please inspect your package upon delivery.

9. Delivery Delays – Disclaimer
We are not responsible for delivery delays caused by:

Customs inspection or clearance backlogs in the destination country
Severe weather, natural disasters, or pandemic‑related restrictions
Strikes, war, or terrorist acts
Carrier (YunExpress) system failures or peak‑season volume surges
Incorrect contact information or address provided by the customer

10. Returns & Refunds
For returns and refunds, please refer to our separate Return & Refund Policy. Return shipping costs for personal reasons (e.g., change of mind, wrong size) are the responsibility of the buyer. For defective or incorrect items, we will cover the return shipping costs.

11. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page, with the "Last Updated" date revised accordingly. For significant changes, we may notify you via email or a website notice. We encourage you to review this page periodically.

12. Contact Us
If you have any questions about shipping or need assistance with your order, please reach out to our customer support team via email. We will respond within 1–2 business days.

✉️ Customer Service Email: thomaselizabethvrroo3061.@gmail.com